When Is Emergency Appliance Service Necessary?

True Appliance Emergencies

Emergency service is warranted when:

Food Safety at Risk:

Refrigerator/freezer not cooling

Large quantity of perishables at risk

Medical supplies requiring refrigeration

Safety Hazards:

Gas smell from range or oven

Electrical sparking or burning smell

Water actively leaking and causing damage

Property Damage:

Flooding from appliance malfunction

Ice maker overflowing continuously

What to Do in an Emergency

Refrigerator Failure:

Do not open doors unnecessarily

Note when it stopped working

Move critical items to coolers with ice

Call for same-day service

Gas Smell:

Do not flip switches or use phones inside

Leave the house immediately

Call gas company from outside

Do not return until cleared

Electrical Issues:

Turn off the appliance at the circuit breaker

Do not attempt to use the appliance

Call for service

Active Water Leak:

Turn off water supply if possible

Turn off the appliance

Contain the water with towels

Call for urgent service

Non-Emergency Situations

These issues can typically wait for regular scheduling:

Ice maker not working (use ice from store)

One burner on a multi-burner range

Cosmetic issues

Minor temperature fluctuations

Noises that do not affect function

Our Emergency Service

We offer same-day emergency service for qualifying situations:

Call (781) 675-1098

Explain the urgency

We prioritize based on safety and food loss risk

We prioritize based on urgency