What Should I Expect During the Service Visit?

Before the Visit

Confirmation:

You will receive an appointment confirmation with:

Scheduled date and time window

Technician name

Service details and expectations

Day of Service:

The technician will call 30 minutes before arrival so you can plan accordingly.

During the Visit

Step 1: Introduction

The technician will:

Introduce themselves and show identification

Put on shoe covers to protect your floors

Ask about the problem and symptoms

Step 2: Diagnosis

The technician will:

Examine the appliance

Run diagnostic tests

Identify the cause of the problem

Check for any secondary issues

Step 3: Explanation

Before any repairs, you will receive:

Clear explanation of the problem

Repair options if applicable

Detailed written estimate

Expected timeline for the repair

Step 4: Approval

No work proceeds without your approval. You can:

Approve the repair

Ask questions

Decline and pay only the service call fee

Step 5: Repair

If approved, the technician will:

Complete the repair professionally

Test the appliance thoroughly

Clean up the work area

Explain any follow-up care

Step 6: Payment

Payment is due upon completion. We accept:

Credit cards

Debit cards

Checks

Cash