How Should I Prepare for the Technician Visit?

Before the Technician Arrives

Clear Access:

Remove items from in front of the appliance

Clear the path from the entry door

For refrigerators, consider removing perishables if the unit is not cooling

Gather Information:

Note when the problem started

Document any error codes displayed

Write down any unusual sounds or symptoms

Have the model/serial number ready

Secure Pets:

Keep pets in a separate room during the visit

This protects both the pet and allows the technician to work safely

Parking:

Ensure there is accessible parking for the service van

Notify building management if visitor parking is required

What the Technician Needs

Access to the appliance:

Built-in units may require removing decorative panels

The technician will need to access the back or bottom of the unit

Electrical access:

Know where the circuit breaker is located

The technician may need to cycle power during diagnosis

Water access (if applicable):

Know where the water shutoff is for ice makers/dispensers

Point out the water supply line if asked

During the Visit

Feel free to ask questions

Request an explanation of the problem

Ask about prevention tips

Review the estimate before approving work